NextGen Billing Representative

What’s the opportunity?

A TempDev NextGen Billing Representative assists in medical billing on NextGen EPM. They may be involved in one or more capacities including customer service, coding, charge entry, payment posting, insurance follow-up, filing appeals, or credit balances.

What will I be doing?

  • Responsible for all aspects of insurance follow up and collections, including making telephone calls, accessing payer websites and filing appeals.
  • Effectively resolves complex or aged inventory, including payment research and payment recoups with minimal or no assistance necessary.
  • Identify issues or trending and provide suggestions for resolution.
  • Accurately and thoroughly documents the pertinent collection activity performed.
  • Review the account information and necessary system applications to determine the next appropriate work activity.
  • Verify claims adjudication utilizing appropriate resources and applications. Initiate telephone or letter contact to patients to obtain additional information as needed.
  • Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers.
  • Edit claims to meet and satisfy billing compliance guidelines for electronic submission.
  • Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory.
  • Participate and attend meetings, training seminars and in-services to develop job knowledge.
  • Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor.
  • Respond timely to emails and telephone messages as appropriate.
  • Identify and communicate issues to management, including payer, system or escalated account issues as well as assist in the development of solutions.
  • Assist with special projects assigned by management as needed.
  • Assist new or existing staff with training or techniques to increase production and quality as well as provide A/R support for the team or team members that may be absent or backlogged.

What skills do I need?

  • Minimum of 3-5 years in NextGen EPM Medical Billing.
  • High school diploma or equivalent education.
  • Clear, concise communication skills.
  • Intermediate knowledge of CPT and ICD codes.
  • Advanced knowledge of insurance billing, collections and insurance terminology.
  • Advanced knowledge of claims and Explanation of Benefits (EOB) interpretation.
  • Intermediate technical skills with Microsoft Outlook & Excel experience.
  • Commitment to excellent customer service.


  • Competitive salary.
  • Work from home.
  • Peace of mind with health, vision, and dental insurance for you and your dependents.
  • Paid time off, holiday, and parental leave to let you spend valuable time with your loved ones.